Shipping Information

1. Shipping Locations
We currently offer shipping services within India. If you are located outside of India and are interested in our services, please contact us for potential arrangements.

2. Processing Time
All orders are processed within 2-3 business days. You will receive a confirmation email once your order is processed and shipped.

3. Shipping Methods & Costs
We offer standard shipping options. Shipping costs are calculated based on the delivery location and the size of the order. The final shipping cost will be displayed at checkout.

4. Delivery Time
Estimated delivery times are as follows:

• Within India: 5-7 business days
• Outside India: Delivery times may vary. Please contact us for more details.

5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.

6. Shipping Issues
If you encounter any issues with shipping, such as delays or incorrect addresses, please contact our customer support team immediately. We will assist you in resolving any issues as quickly as possible.

Downloadable Products

1. Accessing Downloadable Products
For downloadable products, you will receive a link to access your files once your order is processed. This link will be sent to your email address provided during checkout.

2. Download Instructions
Simply click on the download link in the email to access your files. The download link will remain active for a specified period. Please ensure you download the files within this timeframe.

3. Issues with Downloads
If you encounter any issues with downloading your products, please contact our customer support team for assistance. We will help resolve any problems and ensure you receive your files promptly.

Exchange Policy

1. Eligibility for Exchange
We offer exchanges on our physical products within 14 days of receipt. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Request an Exchange
To request an exchange, please contact our customer support team with your order number and the reason for the exchange. We will provide you with instructions on how to return the item and arrange for the exchange.

3. Return Shipping Costs
Customers are responsible for return shipping costs. If the exchange is due to an error on our part or a defective product, we will cover the return shipping costs.

4. Exchange Process
Once we receive the returned item, we will process the exchange within 3-5 business days. You will receive a confirmation email once the exchange is complete.

5. Non-Exchangable Items
Certain items are not eligible for exchange, including customized products or items marked as final sale. Please check the product description for specific exchange policies.

6. Contact Us
For any questions regarding shipping, downloads, or exchanges, please reach out to us at:

• Email: mail@oazshakti.com
• Phone: +91-8005816132
• Website: www.oazshakti.com

We are here to help!