At Oazshakti Business Solutions and Technologies, we are committed to providing high-quality products and services that meet the needs of our customers. We understand that there may be instances where a cancellation or refund is necessary. This policy outlines the terms and conditions under which cancellations and refunds will be processed.
1. Cancellation Policy
1.1. Cancellation of Orders
- Product-Based Services: Orders for digital products and services can be canceled within 24 hours of placing the order. After 24 hours, the order will be processed, and cancellation may not be possible.
- Custom Software Development/Service Contracts: For custom software development or service contracts, cancellation requests must be made within 48 hours of signing the contract. After this period, any work already completed will be billed, and the remaining portion of the contract may be canceled based on mutual agreement.
1.2. How to Cancel
To request a cancellation, please contact us at:
- Phone: +91-8005816132
- Email: mail@oazshakti.com with your order number and reason for cancellation. We will confirm the cancellation via email.
2. Refund Policy
2.1. Eligibility for Refunds
- Digital Products: Due to the nature of digital products, refunds will only be provided if the product is found to be defective or not as described. Refund requests must be made within 7 days of purchase.
- Custom Software Development/Services: For custom software development or services, refunds may be provided for the portion of the work that has not yet been completed. Any completed milestones will be billed and are non-refundable.
2.2. Non-Refundable Items
- Subscription Services: Monthly or yearly subscription fees are non-refundable once the subscription period has begun.
- Consultation Services: Fees for consultation services are non-refundable once the consultation has taken place.
2.3. How to Request a Refund
To request a refund, please contact us at:
- Phone: +91-8005816132
- Email: mail@oazshakti.com with your order number, details of the issue, and any supporting documentation. Refunds will be processed within 10 business days of approval.
3. Processing of Refunds
- Payment Method: Refunds will be issued using the same payment method used for the original purchase.
- Timeframe: Once approved, refunds will be processed within 10 business days. Depending on your financial institution, it may take additional time for the refund to be reflected in your account.
- Currency Conversion Charges: Any charges related to currency conversion from your local currency to Indian Rupees and back to your local currency will be borne by the customer. These charges may be incurred due to exchange rate fluctuations and conversion fees applied by banks or payment processors.
4. Changes to the Policy
Oazshakti Business Solutions and Technologies reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
5. Contact Information
For any questions regarding our Cancellation and Refund Policy, please contact us at:
- Email: mail@oazshakti.com
- Phone: +91-8005816132
- Address: 2/3, First Floor, Maharaja Agrasen Vidhya Mandir School, Jawahar Nagar, Sri Ganganagar, Rajasthan, India – 335001.
